Support
At Pinnacle, help is available around the clock so you don’t have to wait when something matters. Whether it’s a question about your account, a deposit or withdrawal, or a game issue, you can reach a friendly, knowledgeable team by live chat, email, or phone. We aim for clear, fair, and fast responses so you can get back to playing with confidence.
Live chat — instant help for common issues
Live chat is the quickest way to get a real person on the line. Available 24/7, typical response times are just a few minutes for straightforward requests. Chat is ideal for account questions, quick transaction checks, and troubleshooting technical issues; if your case needs deeper investigation, the agent will escalate it and follow up by email.
Email — best for detailed cases and records
For questions that need documentation or a clear paper trail, email customerservice@pinnacle.com is the place to send the details. Expect a response within 12–24 hours for standard inquiries. Complex investigations, payment reconciliations, or verification requests may take 48–72 hours depending on the issue and the payment method involved.
Phone support — real-time assistance when it’s urgent
Phone support is available in many regions for customers who prefer a direct conversation. Response times are typically short, and agents can walk you through verification steps or immediate account actions in real time. If a local number isn’t shown in your account area, use live chat or email and the team will advise the best phone contact for your region.
Fast answers in the FAQ and Help Center
Before contacting support, check the FAQ and Help Center for quick solutions. Sections cover account setup, deposits and withdrawals, game rules, bonus terms and wagering, verification, and security—plus step-by-step guides for common tasks. The help resources are searchable and updated regularly, so you can often resolve questions in seconds.
Payments and transaction support you can trust
Pinnacle supports many payment options, including major cards, e-wallets, bank transfers, and cryptocurrencies. If a deposit or withdrawal needs checking, the support team handles the investigation and will explain any timeframes or limits that apply. Keep in mind that processing times can vary by payment provider; the team will tell you what to expect and which documentation speeds things up.
What to have ready to speed up resolution
To help the team resolve your issue quickly, have these details ready:
- Your account email or username
- Transaction IDs and amounts
- Screenshots of errors or messages
- A clear description of the problem and the time it occurred
- Any ID or verification documents the agent requests
Providing this up front lets the team move straight to a solution.
Knowledgeable agents and clear escalation paths
Our support staff are trained to handle account, transactional, and gameplay questions, and they’ll escalate complex issues to specialist teams when needed. You’ll get honest updates and a clear timeline for resolution. All communications are treated confidentially and in line with licensing and privacy rules—Pinnacle operates under regulated jurisdictions to ensure fairness and security.
Responsible play support and safety tools
If you need help managing your play, support can activate deposit limits, time-outs, and self-exclusion on request. The Help Center also explains how to use these tools and offers guidance on staying in control. If gambling is causing concern, reach out and the team will point you to additional support resources.
We’re here to make support simple, helpful, and personal—reach out any time and you’ll get clear guidance from a team that wants to resolve your issue promptly.